Terms & Conditions

Agreement between user and Dutchwithjoyce.com

Welcome to Dutchwithjoyce.com. The Dutchwithjoyce.com website (the “Site”) is comprised of various web pages, online store and online courses, owned and managed by Joyce Diebels. These Terms set out the terms and conditions under which you may use our website and the services we offer. By accessing or using the website for our service, you agree that you have read, understood and agree to be bound by these Terms.

1. The Service and all materials contained or transferred therein, including, by way of example, text, graphics, logos and all related intellectual property rights, are the exclusive property of Joyce Diebels. Except as expressly stated herein, nothing in these Terms will be considered as a license in or under such Intellectual Property Rights and you agree not to sell, license, modify, copy, reproduce, transmit, adapt, unless authorized by Joyce Diebels.

2. To the fullest extent permitted by applicable law, Dutch with Joyce can under no circumstances be held liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data or other intangible losses arising from or relating to the use or inability to use the service. To the maximum extent permitted by applicable law, Joyce Diebels assumes no responsibility for (i) errors, errors or inaccuracies in the content; (ii) personal injury or property damage, of any nature, resulting from accessing or using our service; and (iii) any unauthorized access or use of our secure servers and / or any personal information stored therein. Changes are periodically added to the information herein. Dutch with Joyce and its suppliers may make improvement and/or changes to the site at any time. Dutch with Joyce is also not held responsible for communication not received by their students which can lead to false advise for the programmes held under Dutch with Joyce. You also acknowledge that Dutch with Joyce is not responsible for third party access to your account that results from theft or misappropriation of your account. Study Languages LLC and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

3. We reserve the right to change these terms from time to time in our sole discretion. Therefore, it is necessary to periodically review these pages. When we change the Terms in a material way, we will notify you that major changes have been made to the Terms. Your continued use of the website or our service after such changes constitutes acceptance of the new Terms. If you do not agree to the terms or future versions of the Terms, do not use or access (or continue to access) the website or service.

4. After filling in any form on the site, you agree to receive messages and promotional materials from us from time to time, by e-mail or any other contact form that you can provide us. If you do not wish to receive such promotional materials or notices, please notify us at any time or unsubscribe from the “unsubscribe” button in any e-mail we send.

Class & Return Policy

Dutch with Joyce offers live Private and Group classes via Zoom. Registering and payment for these classes mean you will agree to the terms and conditions of the classes.
1. It is the student’s responsibility to be on time for the classes. Classes will be automatically cancelled after 20 minutes if the student is a no show.
2. It is also the student’s responsibility to come prepared, do homework and improve their Dutch. Whilst the teach will do everything in her capability to help the student, the teacher cannot be held responsible for not enough progress in the classes.
3. Private classes are invoiced per 3 months initially and can then be invoice per 4 weeks. Group classes are invoiced per set term.
4. Private classes have a cancellation period of 4 weeks. The student needs to cancell in due period and before the next invoice to avoid paying for unused classes. The private classes work like a membership. You pay your weekly fee to have one or more classes per week. If you can’t attend a class, you may reschedule this class within 2 weeks of the original date on an agreed time and day. This is seen as an extra class and doesn’t replace another class. The student may also announce a break for holidays. Holidays need to be announced at least 4 weeks in time in written communication. An exceed in holidays and breaks can lead to losing your spot.
5. Group classes can’t be rescheduled due to the other students in the program. You pay per term and agree to fulfill the whole term. The student can then decide whether to continue to further terms with Dutch with Joyce. A refund isn’t applicable due to the small size of the group classes. However, Dutch with Joyce will always provide a solution or the student will receive store/course credit which is valid for 12 months. In exceptional cases a refund will be credited.
6. The online courses have a 100% return policy. However, to be eligible, the student needs to apply for the refund within two weeks of the starting date of the course. The student is not eligible when: the course hasn’t started yet, the student isn’t willing to look at another solution, has withheld important information.

Contact Us

If you have any questions, concerns or complaints, please contact us:
By email: dutchwithjoyce@dutchwithjoyce
Dutch with Joyce operates online under ABN 41243050300.

Effective as of January 1, 2022